Get help with your account

Check how you signed up

Use the same sign-in method and email address you used when creating your account. A different sign-in method may not lead to the account with your training history.

If the sign-in screen offers password recovery for your account, follow that flow and check your email, including spam folders. If you used a third-party sign-in provider, use that provider’s account recovery options.

Contact the team

If you cannot recover access, contact the team with the account email, device type and a short description of the problem. Explain whether you are using the member app or the gym dashboard.

Never send your password, one-time sign-in codes or payment-card details. A screenshot can help explain an error, but remove unrelated personal information first.

Account deletion and privacy requests

Use the account-deletion page for deletion requests. The privacy policy explains the information handled by speclo and how to contact the team about privacy matters.